We Love to Support You

At GoSend, we realize our customers are located all over the world, which is why we want to offer the widest variety of customer support service options. We know how important real person-to-person communication is for resolving problems quickly, which is why we give users access to our global network of trusted support professionals. Our multilingual customer support team ensures that language is never a barrier to receiving top-quality assistance.

If you should need assistance, please check out our following customer support options to get in touch!


If you have general questions about our Shipping Calculator, your GoSend Locker, our Membership plans, or you're just curious to learn more about how GoSend works – check out our FAQ page. Our answers are sorted into helpful categories so that you can easily find the topic for your question. If you can’t find your answer in our FAQs, feel free to contact our customer support team with your questions using any of the methods listed below.

Ticket System

If you prefer to leave us a written support request, you can use our ticket system 24/7. Just fill out your query and we will get back to you within 24 working hours (our hours are between 900-2300 GMT).

This option is great if you don't have time immediately to resolve an issue and would like to come back to it at a time that is most reasonable for you.

Live Chat

Our live-chat option allows for you to chat with our professional support agents through instant messaging. We will gladly provide you a copy at the end of the conversation if you would like to keep the transcript for your personal records.

Live chat’s multilingual support agents are available all over the world and many more are coming soon!